FAQ
If your question isn’t listed here, please feel free to contact the practice.
On thuisarts.nl
The information on Thuisarts comes from medical associations (including the Dutch General Practitioners’ Association, the NHG) and other healthcare providers in the Netherlands. These associations carry out thorough research into the best treatments and advice. They set this out in guidelines, which doctors and healthcare providers use in their work.
Thuisarts uses these guidelines to provide reliable and clear information on illness and health. If a guideline changes, the updated information is also published on Thuisarts.
It’s the first place where you can easily and reliably look up health-related questions.
No, there are now so many organisations in Utrecht that provide this service that we’d prefer to keep it there. Here are just a few of the many websites: GGD Travel Vaccinations Utrecht, vaccinatieopreis.nl, verwijswijzer.nl travelclinic.nl
The GGD provides vaccinations for those aged up to and including 26. If you are older than this, you can get vaccinated at your own expense at places such as: stadskliniek-vaccinaties.nl, vaccinatieopmaat.nl and thuisvaccinatie.nl
These costs will be deducted from your excess. You can find the costs on the Diamid website Price List Pay particular attention to the costs of allergy and stool tests; these are often over 300 euros.
You are registered if you have received a welcome email from no-reply@mijngezondheidsapp.nl
You’re very welcome to come along for a no-obligation introductory chat. This will give you a chance to get to know the practice, your GP and how we work. Many people find this helpful, but it’s not compulsory, of course. Would you prefer to visit us only when you have a specific healthcare need? That’s perfectly fine with us too.
Emails regarding your appointments and your patient portal are sent from noreply@mijndokters.nl. To set up your patient portal, you will receive a one-off email from no-reply@mijngezondheidsapp.nl. Please add these email addresses to your address book on your computer, or to the contacts on your mobile phone. That way, our emails will be recognised as trustworthy.
For patients who require regular check-ups, we have entered into a partnership with the company Viduet. Together with them, we ensure that your appointment takes place on time and is properly prepared. They will send you emails on behalf of our practice. Such an email might, for example, be an invitation to complete a medical questionnaire or a request for you to book an appointment with us. We would really appreciate it if you could respond to such requests.
You log in using your personal DigiD. Don’t have a DigiD yet? Apply for your DigiD here [This opens in a new window].
Do you have any questions about DigiD? Visit the DigiD website or go straight to Help & Contact for DigiD.
For children under the age of 16, or if you do not wish to use DigiD: please ask the practice to provide you with a username and password.
Please note: in our system, an email address may only be used for one person. Are you creating an account for your child?
- Set up a personal email address for him or her: you can do this for free on sites such as Gmail, outlook.com or yahoo.com. Emails will then be delivered to their own inbox.
- Or create an alias: use your own email address + your child’s name: youraddress+kind@gmail.com. All emails will go straight into the jouwadres@gmail.com inbox. An email address with a ‘+’ works with Gmail, Proton Mail and Fastmail, amongst others. With Ziggo, KPN, Outlook and other email providers, you’ll need to set up an additional address once. Search for ‘Email alias’ on your provider’s website. With this type of alias, the email will also go straight to the main inbox.
First, check whether there is There is a technical fault with DigiD.
If that isn’t the case, have a look at Help & Contact for DigiD.
Are you having trouble with digital matters? Then please call, text or email the Digihulplijn: 0800-1508 or digihulp.nl.
Yes, that’s right! You can always ring us and we’ll call you back, or you can book an appointment straight away. You can also do this via the website. Your first point of contact is always the GP. She will then work with you to decide on the most appropriate next step.
No, unfortunately, given the growing list of responsibilities placed on us as GPs, we have decided not to take on this service. We would refer you to the GGD for this, Pre-care or https://prepnu.nl/artsen/